Creative Business Systems Ltd

Since 1995, when we started with Navision (NAVI355 in fact!), we believed that our customers live date is the first 'proof-of-the-pudding' kick off for the long relationship we enjoy with them. The "talk" that was the initial project and implementation phase had to be proved with the "walk" that is the live system delivering what the business and the end users needed. We thought this belief was normal, obvious even.

All our customers got our expertise, commitment and hard work to get them live; so why shouldn't that continue as they expand and their needs change. From our long standing experience, we know that this level of commitment and attitude is not normal, far from it. Other “partners” offering Dynamics NAV (Navision) support only really offered a support line; a telephone picked up by a call logger; or it got picked up by any one of the implementation team (i.e. someone already under pressure and busy on their project work).

In contrast, we have always had a dedicated support team who know Dynamics NAV and (crucially) our customers. So you get the same people answering your call, someone that will try to solve your problem there and then. If it is needs further thought or investigation, they will not keep you on the line, but they will keep the problem with them and monitor it throughout the day; giving you feedback on its progress. We have put the structures in place that ensure our customers and end users feel supported; and to ensure that there is a friendly and committed team at the end of the phone or e-mail waiting for them. To us, that is the point of support; to make our customers feel supported in their role and with the software they use. After all we implemented the system; we know how the users work and the pressure they are under when things do not function as expected.

We do not just offer reactive support, we ensure that each customer has access to an account manager and want them to feel that this person is their source of help, not a company salesperson. That is why our account managers have real life implementation and project experience; they can understand what you want to achieve and can offer intelligent solutions. So you will have a Dynamics NAV (Navision) expert that will regularly talk and meet with you; ensuring you know what is happening in the world of Microsoft Dynamics NAV (Navision) and someone who is always ready to listen whenever you have an idea for improvement.

So, if you want to enjoy the reassurance of genuinely being looked after, listened to and believe your business deserves prompt action in resolving your problems, give us a call (or click here and we can call you back).

You will only get the most from your Dynamics NAV (Navision) solution if you partner with a reseller who has your best interests at heart.