Microsoft Dynamics CRM (Customer Relationship Management) is a first class, intuitive solution for businesses to streamline and automate their sales force. Dynamics CRM also caters for customer services teams so that they can stay on top of their work load and deliver the results that will delight your customers, prospects and your business.

With Dynamics CRM you get a solution that enables your Marketing, Sales Force and Customer Service teams to work within a familiar interface (Microsoft Office Outlook) or from a Web Brower (Internet Explorer). Either way you get the same easy to use interface and a solution that is willingly used by your team and is accessible where they need it.

Have your choice to install the solution on your servers or hosting the solution "in the cloud" (On-line) directly by Microsoft or via other 3^rd Parties. Unlike other cloud based solutions you are not tied in and can switch to on-premise if you want to.

With out of the box (and configurable) integration to Microsoft Dynamics NAV you can expend your solution to flow directly into your main business system. Further increasing your efficiency and giving a complete view of your company’s performance.

For further information on Microsoft Dynamics CRM please contact us.

Microsoft Dynamics CRM for your Sales Force

Your sales force can leverage the ease of use of Dynamics CRM to help them stay on top of their work load with a system that they will want to use. Dynamics CRM is used to record information about:

• Sales Leads,
• Opportunities,
• Contacts,
• Accounts,
• To-Dos / Actions,
• Quotes & Orders,
• Pipeline Forecast,
• Product Information,
• Marketing Information,
• Pre-Written E-Mail ‘Templates’
• And more

Users will be able to view their own information and figures and (for managers) review their sales teams’ performance.

While giving your sales force the means to stay in control, you will actively help reduce their administrative burden. Especially when used with Microsoft Dynamics CRM’s built in work flow tools. So you can be sure actions are taken on time.

With built in Dashboards and configurable reporting, you will be able to get a high level view of the current situation with drill down into the details. No more trying to find the trend and current position from multiple manually compiled spread sheets.

Now you can just get to what you want to know from an easy and intuitive source of information.

For further information on Microsoft Dynamics CRM please contact us.

Microsoft Dynamics CRM for your Marketing Team

Provide your marketing team with a solution that helps build a strong pipeline for your sales force to close. With Dynamics CRM you can ensure that the right message is being communicated to the right people.

Build lists for specific people (or dynamic lists that update themselves) and create well targeted campaigns that can be monitored through all your pipeline stages to close.

Record what was sent to whom and create follow up actions and reminders so you always call your prospects, customers or clients back when you promised.

Assess the effectiveness of your campaigns from costs to revenue, so you can see what works and what to avoid. Helping you to justify the return on investment and the benefits the business is gaining with each increasingly effective campaign.

For further information on Microsoft Dynamics CRM for Marketing please contact us.

Microsoft Dynamics CRM for Customer Service

Stay in control of your customer requests and support logs with the issue logging functionality built into Dynamics CRM.

Record each customers issue, who logged it and record responses and e-mails against each call. So whoever is looking into the issue will start with an informed position and can keep the log up to date.

Combined with the Work Flows feature, this allows you to keep a positive customer relationship. Making you more flexible (and less reliant on specific members of the team) in meeting your SLA’s.

With Work Flows you can automate e-mails, escalations and create alerts if specific cases need attention or are at risk of breaching Service Level Agreements (SLA’s).

For further information on Microsoft Dynamics CRM for Customer Services please contact us.

Microsoft Dynamics CRM for Any Relationship

Microsoft Dynamics CRM is (out of the box) a Customer Relationship Management solution, however it is so ready to adapt, it is better described as Microsoft Dynamics xRM. The "x" being any relationship you may need to manage and monitor – employees, contractors, suppliers, partners, students, agents, etc.

Built to be extended, Dynamics CRM can meet your requirements with ease. Built in tools are available to extend the level data you need to capture and to create the forms / reports you need to view them in.

Microsoft Dynamics CRM together with the equally adaptable Microsoft Dynamics NAV solution gives you a business ready platform that will keep up with your pace of growth, data capture and analysis demands.

For further information on Microsoft Dynamics CRM for any relationship please contact us.

Although Microsoft Dynamics CRM is a relatively recent entry into the Customer Relationship Management (CRM) arena, Microsoft Dynamic CRM was actually launched in 2003. Over the years the product has been enhanced and updated based on real customer feedback. Making it the easy to use and functionally rich solution it is today with Microsoft Dynamics CRM 2011. The solution is very stable and scalable with deployments scaling from a few users to a few thousand users.

In 2009 Microsoft Dynamics CRM passed its 1 million user mark and Microsoft expanded its "xRM" initiative with acknowledgment of the many customers that have used their CRM solution outside of customer relations.

Want to extend without development? There is an add-on market for that. Microsoft Dynamics CRM has its own active market place where well designed add-ons to Dynamics CRM are sold and are available to download. Allowing you to quickly extend your solution and meet your demands with tried and tested functionality.

Microsoft Dynamics CRM can be deployed together with the equally adaptable Microsoft Dynamics NAV solution. Giving you a business ready platform that will keep up with your pace of growth and meet almost any data capture & analysis demands.

For further information on Microsoft Dynamics CRM or Dynamics NAV please contact us.